Superior Customer Service
How to Keep Customers Racing Back to your Business--time-tested Examples From Leading CompaniesBook - 2006
This book details how to care for customers and how to make superior service happen and keep customers coming back to your store or web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.
Publisher: Ocala, Fla. : Atlantic Pub. Group, ©2006.
Branch Call Number: 658.812 BLACHARSKI
Characteristics: 282 pages : illustrations ; 23 cm