First, Break All the Rules

First, Break All the Rules

What the World's Greatest Managers Do Differently

Book - 1999
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Companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. The authors explain how the best managers select an employee for talent rather than for skills or experience how they set expectations for him or her -- they define the right outcomes rather than the right steps how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research -- which initially generated thousands of different survey questions on the subject of employee opinion -- finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.
Publisher: New York, NY. : Simon & Schuster, c1999.
ISBN: 9780684852867
Branch Call Number: HD 38.2 B923f 1999
Characteristics: 271 p. ; 24 cm.
Additional Contributors: Coffman, Curt


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Feb 01, 2017

This was another book that I read for class, and ended up really enjoying! Seriously! So now the question: did Dr. Chow manage to be the first professor ever to assign good, relevant texts to his students, or am I that nerdy? lol (I'm betting on the former.)

This is a great narrative, explaining a lengthy and in-depth study done of the world's greatest managers of corporations. There is so much good advice in this book. The crux of the book is the "12 Questions." Dr. Chow kept coming back to these over and over again in class, and I used them to jump-start conversations with several members of leadership at my library. I honestly believe that this book helped land me the job I now hold! I used this book as the basis for a conversation with an Associate Director, and then I was offered an interview! (And I got the job eventually. :) ) These magical 12 questions really make you think about your job, in a good way. Even if you can't answer yes to the questions right now, the book gives advice on how you can get there eventually. And you don't have to want to be a manager; this book gives solid advice for succeeding at any level in your organization.

Another selling point? The book is written in laymen's terms, without a lot of business buzzwords. It's totally accessible to anyone and everyone. The pace is fast enough to keep you engaged without boredom. A "business management" book I'd recommend to nearly anyone!

Jan 02, 2015

Well detailed explanations on what is required for managers , with a challenge to norms outside the ordinary. I like this book for it's insistence on varying talents for different people and the definition of talent. I like the reasons for why managers should focus on talent, rather than just knowledge and skills, as a basis for recruitment.

Jun 07, 2012

Very much worth a read if you're a manager or wanting to be one. Especially if you want to be a good one.


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